Questions

The connected product, plainly explained

Direct answers about what is available now, what is planned for the pilot, and where learner access remains gated.

The product direction

Is SmartStudy still an AI tutor?
AI remains one supporting layer, but SmartStudy is broader than a chat assistant. It connects curriculum understanding, planning, practice, evidence, and communication across learner, parent, teacher, and tutor experiences.
Who is SmartStudy for at launch?
The planned pilot includes role-aware experiences for learners, parents, individual teachers, and individual tutors. Learner access remains conditional on the required child-data, consent, safety, and launch gates.
What can I use on the website now?
You can browse the public Ontario curriculum guide, search the learning glossary, try original EQAO practice examples, review the feature catalogue, use the role-specific guides, and ask Maple adult product questions. The public site keeps these capabilities available while the authenticated pilot is prepared.

Experiences for each role

What will parents be able to do?
The parent experience is designed to make curriculum and schoolwork understandable, support one bounded next action, and preserve useful context for a teacher or tutor conversation. Explore the parent journey.
What will individual teachers and tutors be able to do?
Teachers get a learner-free Ontario curriculum planning workspace. Tutors get a continuity workspace connecting session preparation, structured evidence, next steps, and parent updates. See the teacher and tutor journeys.
What is the planned learner experience?
The learner experience is designed around clear learning goals, guided explanations, age-appropriate practice, hints, reflection, and a visible next step. It is not designed as an open-ended chatbot destination. Explore the learner journey.
Will SmartStudy replace a teacher or tutor?
No. SmartStudy can help organize and draft, but educators retain professional judgement and responsibility. It does not diagnose learning differences, replace classroom instruction, or guarantee academic outcomes.

Maple, safety, and privacy

What does Maple do on the marketing website?
Maple is an adult-only AI product guide that uses the page you opened her from to answer questions about SmartStudy, find public resources, run a short coaching demonstration, or open an in-chat contact or waitlist form. Contact details entered in those separate forms are not sent through the AI conversation, and SmartStudy does not retain the chat transcript or stable IP and browser fingerprints.
Can a child join the waitlist?
No. The waitlist asks an adult aged 18 or older to submit their own contact information and not enter a child’s personal information. Adults should join on a learner’s behalf.
Where can I read about privacy and data handling?
Read the current Privacy Policy and contact the Privacy Officer using the details on that page. Learner access will not open merely because a target pilot date arrives; the separate launch gates still apply.

Pilot and practical questions

When will the pilot open?
SmartStudy is preparing for a near-term pilot, but no public date is guaranteed. Access depends on product verification and, for learners, completion of the required child-data launch gates. Join the waitlist for role-specific updates.
What will SmartStudy cost?
Pilot and paid-plan pricing have not been finalized. Nothing is for sale today and the waitlist does not ask for a credit card. Final pricing and terms will be published before any paid access begins. See the pricing page.
Is the public Homework Decoder still available?
The former public upload experience has been retired. Homework Decoder is presented as an authenticated adult pilot tool, while the legacy URL remains available as an informational page so existing links do not break.

Still have questions?

We read every message — a real person on our team will write back.